Refund Policy
Refund Policy
Effective Date: October 21, 2025
Introduction
At AI Wellness Center of Excellence (“AI Wellness,” “we,” “our,” “us”), we strive to deliver exceptional wellness, longevity, aesthetic, and performance experiences. By purchasing our services, enrolling in programs, attending masterclasses, or acquiring products, you agree to this Refund Policy.
1. General Policy
- All purchases are final once services are initiated, programs are accessed, or products are received.
- AI Wellness does not issue refunds for services, masterclasses, pilot program enrollments, workshops, or events once they have occurred or once access has been provided.
- This policy applies to all in-person, virtual, or hybrid services, including but not limited to:
– 90-Day Pilot Programs
– MoveStrong 2.0, Skin & Scalp 2.0, ImmunoBoost 2.0, and other wellness programs
– Masterclasses, workshops, and events
– Aesthetic treatments, therapies, and consultations
– Specialty medicine services
– Surgical pathways coordination
– Digital content, recordings, or downloads
2. Product Purchases
- Any products purchased in our Center of Excellence, including supplements, wearable devices, skincare products, or medical devices, must be addressed directly through the manufacturer or vendor for returns or warranty issues.
- AI Wellness will facilitate contact but does not assume responsibility for third-party refunds.
3. Missed Appointments & No-Shows
- Patients are required to provide at least 24 hours notice for cancellations or rescheduling.
- A $150 missed appointment fee applies to all no-shows or late cancellations.
- Missed appointments cannot be refunded, credited, or substituted for other services unless otherwise explicitly approved by AI Wellness management.
4. Digital Content & Masterclasses
- Attendance or access to online or in-person masterclasses, webinars, and workshops isnon-refundable.
- Access to recordings, materials, or bonus content does not entitle participants to any refund.
- Cancellation by AI Wellness may result in rescheduling or alternative dates, but refunds are not issued.
- Attendance or access to online or in-person masterclasses, webinars, and workshops isnon-refundable.
5. Memberships & Subscriptions
- Memberships (e.g., Infinity Collective Annual) or recurring program subscriptions are non-refundable once processed.
- Membership fees are not prorated or partially refundable, even if services are partially utilized.
- Cancellation requests must follow the Membership Terms outlined during registration.
6. Exceptional Circumstances
- In rare cases of documented medical emergencies or Force Majeure events (natural disasters, government restrictions, pandemics, etc.), AI Wellness may, at its discretion:
– Offer credits or rescheduling for affected programs, services, or events.
– Refunds will not be guaranteed under any circumstances, unless explicitly approved by management.
7. Brand Partners & Practitioner Services
- Brand partnerships, program integration, and practitioner co-development are non-refundable once participation begins or resources are allocated.
- AI Wellness may provide alternative dates, program rotations, or pilot adjustments, but no cash refunds are provided.
8. Liability & Disclaimer
- Participation in programs, use of services, attendance at events, or purchase of products is at your own risk.
- This Refund Policy is separate but complementary to our Terms & Conditions, Privacy Policy, and Missed Appointment Policy.
- AI Wellness is not liable for financial loss, dissatisfaction, or outcomes related to services, products, or programs.
9. Dispute Resolution
- Refund disputes should be submitted in writing to team@aiwellness.ai.
- AI Wellness will review all requests but reserves the right to deny claims in alignment with this Refund Policy.
- Any unresolved disputes are subject to the governing law and arbitration clauses outlined in our Terms & Conditions.
10. Customer Service
- For all product-related inquiries, purchases, or issues, customers should contact the product manufacturer or vendor directly.
- For services, programs, or pilot-related concerns, contact team@aiwellness.ai.
- AI Wellness is committed to addressing concerns professionally while upholding this strict no-refund policy to maintain fairness and operational sustainability.
By enrolling in programs, purchasing products, attending masterclasses, or using AI Wellness services, you acknowledge and agree to this Refund Policy.